Author: Sy Islam — Perhaps one of these situations is familiar to you. Situation 1 Client: “We just completed this training program and I’m glad you’ve collected all this data using different multiple choice and open-ended questions but it’s overwhelming. I just want overall numbers that I can show my bosses.” Situation 2 Client: “We […]
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Author: Fabiola Eyholzer — Companies excel at calculating ratings. They judge, force rank, provide infrequent