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Which Way Is Up? Ask Compass – Volume 2

Author: Jordan Birnbaum — Welcome to the second installment of “Which Way Is Up? Ask Compass,” in which we examine the behaviors that are measured and coached by the product. Before we begin, let’s consider an open secret about assessments and surveys of all types. When we hear about a survey, most of us think […]

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Which Way is Up? Ask Compass

Author: Jordan Birnbaum — Compass is a development tool that was created by ADP in 2015. In constructing the product, the Compass team has identified more than 75 distinct leadership and collaboration behaviors to measure and coach. This blog is devoted to those behaviors. With each story, we’ll identify one behavior from the Leadership Assessment, […]

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It’s time for a common-sense approach to the opioid crisis

Author: Dr. Bartley Bryt — We are an instant-gratification society. Take, for example, our online shopping habits. If a vendor can’t ship your item immediately, you’ll buy it elsewhere. We want everything NOW. Medicine and health, however, are long-term propositions. For example, you can’t fix someone’s diabetes overnight. It takes years of changing habits and modifying […]

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Will AI Change The Customer Journey

Author: Dennis E. Gilbert — Is AI (artificial intelligence) going to change the customer journey? AI change is happening now. Nearly everything is being influenced and driven by data. Data means automation, and automation means AI. It has been happening for years. In the past decade it has been accelerating. Are you moving towards AI? […]

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ER, Urgent Care or PCP – Where should I go for health care?

Author: Dr. Bartley Bryt — Urgent care centers are a little like Starbucks: They seem to be popping up on every corner. Well, there’s a good reason for this, and it has to do with (you guessed it) money. Urgent care centers are like a primary care physician, but in a storefront, and without any continuity […]

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