Author: Dennis E. Gilbert — Is AI (artificial intelligence) going to change the customer journey? AI change is happening now. Nearly everything is being influenced and driven by data. Data means automation, and automation means AI. It has been happening for years. In the past decade it has been accelerating. Are you moving towards AI? […]
Author: Dr. Bartley Bryt — Urgent care centers are a little like Starbucks: They seem to be popping up on every corner. Well, there’s a good reason for this, and it has to do with (you guessed it) money. Urgent care centers are like a primary care physician, but in a storefront, and without any continuity […]
Author: Zev Eigen — Many states have recently adopted laws that require companies of all sizes to close the gender pay gap. The principle underlying these laws is simple: pay men and women based on their contributions to the work being performed without regard to gender. However, for employers trying to comply with these laws, […]
Author: Dennis E. Gilbert — Rudeness, we might label it as disrespect, blame it on
Authors: Christine Hudson and Ronica Roth — Are you halfway to a high performing team?
Author: Fabiola Eyholzer — Lean | Agile has evolved as the predominant, most effective way
Author: Fabiola Eyholzer — Companies excel at calculating ratings. They judge, force rank, provide infrequent